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American Red Cross of T. C., Homeless Services Program

618 West State Street
Ithaca, NY  14850
24 hours/ 7 days a week
Area Served:
(607) 273-6894
Shelter/Friendship Center Supervisor
Those in need of emergency shelter should call or visit the Department of Social Services (DSS) Special Services Unit first during business hours. If they are eligible through DSS, DSS will refer people directly to the shelter. The Homeless Services program assists those who are homeless or in peril of becoming homeless in Tompkins County. Homeless Services helps participants to find safe and secure housing and to obtain the financial means to sustain it. Cold Weather Policy: If the temperature is below 20 degrees F, persons in need of shelter, even if they have children and/or are not eligible for DSS services, should call the Homeless Hotline.

The Friendship Center of the Homeless Services Program acts as a referral center and offers a drop-in site for individuals and families to come have coffee, food, use the telephones and take showers. Lunches are served every Tuesday and Thursday at 12 noon and the 3rd Saturday of the month from 3 to 5 pm. There is a Food Pantry that serves Tompkins County residents.Food giveaways are Tuesdays and Thursdays, 4-7 pm, and Wednesday and Fridays, 2-4 pm.


Child Find of America, Inc.

P.O. Box 277
New Paltz, NY  12561-0277
Everyday, 24 hours. Office hours, Monday-Friday, 8 am-5 pm; voice mail when office is closed.
(845) 883-6614
Executive Director
Child Find of America works to:
  • locate missing children through active investigation
  • prevent child abduction through education
  • resolve parental conflicts over child support, custody, access and visitation through mediation

Services include:
  • location service
  • CAPSS (Child Abduction Prevention and Support Services)
  • PARENT HELP (for dads and moms parenting apart)

Drug Help

AKA (Also Known As):
Phoenix House
Phoenix House provides alcohol and drug abuse treatment and prevention services as part of more than 123 programs in 11 states. They work with teens at risk, support clients in recovery, and offer a wide range of treatment options for adults and adolescents, including:
  • Assessment and Evaluation
  • Detoxification
  • Outpatient and Residential Programs
  • Sober Living Residences
  • After-School and Day Programs for Teens
  • Case Management
  • Special Womens Services
  • Programs that serve Substance Abusers with mental health problems
They also operate Phoenix House Academy, a residential high school where teens can make up schooling lost to drugs and recapture opportunities for higher education and careers. Eleven Phoenix House Academies now operate in seven states. See more at: phoenixfoundation.org

Immigration Hotline, New York

AKA (Also Known As):
New York Immigration Hotline
Monday-Friday, 9 am-8 pm
This multi-lingual, full-service information resource for New York State's immigrant community is part of Victims Services, a not-for-profit organization. It is not connected with the Immigration and Naturalization Service. It offers immigrants free and confidential information about:
  • Immigration law, including
    • relative petitions
    • visas, citizenship
    • political asylum
    • temporary protected status
  • employer sanctions
  • discrimination in employment and housing
  • accessing city and state services available to all New Yorkers
  • language resources, including translation and interpreter services and English as a Second Language courses
  • health care referrals and AIDS waivers
  • listings of not-for-profit organizations offering a wide range of immigration assistance.

Inspector General (NYS), Fraud, Abuse and Corruption Hotline

Empire State Plaza
Agency Building 2, 16th Floor
Albany, NY  12223
Monday-Friday, 8:30 am-4 pm
State Inspector General
Inspector General (NYS), Fraud, Abuse and Corruption Hotline is the hotline that people can call to report fraud or corruption within state agencies, that is, if the agency head is an appointee of the governor.

Medicare Hotline

Centers for Medicare & Medicaid Svc
7500 Security Boulevard
Baltimore, MD, MD  21244
The Medicare Hot line menu offers choices concerned with health care financing including Medigap insurance information for health care not covered by Medicare.

Medicare Rights Center, New York State

520 Eighth Avenue
North Wing 3rd Floor
New York, NY  10018
Monday-Friday, 9 am-5 pm ET
(212) 869-3532
The Medicare Rights Center is a national, not-for-profit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs and public policy initiatives. Provides assistance with Medicare questions through consumer and professional hotlines, educational materials, trainings, advocacy and more.

National Cancer Institute

BG 9609 MSC 9760
9609 Medical Center Drive
Bethesda, MD  20892-9760
Monday-Friday, 8 am-8 pm EST
Trained information specialists answer cancer-related questions by telephone (1-800-4-CANCER), LiveHelp instant messaging and e-mail. This organization also operates the NCI's Smoking Quitline (1-877-44U-QUIT) which provides free cessation information and support to smokers who wish to quit.

National Center for Missing and Exploited Children

AKA (Also Known As):
Charles B. Wang International Children's Building
699 Prince Street
Alexandria, VA  22314-3175
(703) 224-2122
This organization:
  • provides free publications on missing and exploited children
  • maintains a national hotline to exchange information that could lead to locating and recovering a missing child
  • takes information about the location of a missing child
Manages the Congressionally-mandated CyberTipline, a way for reporting crimes against children including:
  • possession, manufacture and distribution of child pornography
  • online enticement of children for sexual acts
  • child prostitution
  • sex tourism involving children
  • extra-familial child sexual molestation
  • unsolicited obscene material sent to a child
  • misleading domain names
  • misleading words or digital images on the internet
Reports may be made 24 hours a day, 7 days a week, online at cybertipline or by calling 1-800-843-5678.

National Runaway Switchboard

3080 North Lincoln Avenue
Chicago, IL  60657
(773) 929-5150
Executive Director
To facilitate relationships that ensure that youth and families have access to resources in their communities.

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